If you receive a damaged or defectiveitem, please email
us the order number & the product conditionwithin 14 days of delivery to obtain an authorization for returns. Unauthorizedreturns may be refused or disregarded.
Please note that unauthorizedreturns may be refused or disregarded.
If we authorize a return, we willinstructions for sending the damaged or defective items to us.
Thesedamaged/defective items must be returned to us securely packaged and wrapped.
After we received the product, we will examine and test the defectiveitem(s).
If we find the defect described in your message, we will shipyou a replacement for the defective item(s) via regular Air Mail ONLY.Otherwise, the original item will be shipped back to you.
No compensation for shipping costs will beprovided for other methods of shipment such as registered Air Mail, Courierservices, Express Mail or Next Day Air services.
If the package wasreturned by a shipment method other than regular Air Mail, MovieSuper.com reservesthe right to decide on the amount of shipping refund provided based on the costof a regular Air Mail shipment. Please note that for all returned products, wewill verify the condition before sending out a replacement or authorizing arefund.
Reports of defective products on a replacement shipment will notbe entertained.
It generally takes about 2-3 weeks to process a return.
We recommend that you send your return via a reliable carrier and we arenot responsible for lost returns.