We set up an FAQ page to collect the most frequently asked questions from the customers. If you don¡¦t find the answer to your question here, please don¡¦t hesitate to contact us.
Q: My order is cancelled for being out of stock. How will I get the refund?
A: Since we only charge the customer after the order is confirmed and dispatched, there is no need for refund if an order gets cancelled.
Q: Is it secure to pay with credit card online?
A: Well yes, definitely! We offer a secure online transaction by using Payment Gateway Service provided by The Bank of East Asia (BEA). The secure and reliable online payment system adopts 1024-bit public key cryptography, 128-bit SSL (Secure Sockets Layer) and Java technology for data encryption. We cannot gain access to user's credit card information through the transaction process. For more security information, please browse BEA's homepage.
Q: I have a shop selling DVD/VCD. Can I set up a wholesale account?
A: Please contact our customer service for wholesale account or bulk orders.
